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Shopping Guide

【Shopping Experience】

From making payment until receiving the product it takes around 3-7 working days.


Shopping Process

Choose Your Product → Add to Cart → Order Checkout → Fill in the information & Delivery Method → Make Payment → Delivery in Business Days → Receive Your Product.

【Payment Methods】

We support the following payment method:

  •         Online banking via MOLPay
  •         Credit/Debit Card via MOLPay
  •         Direct online bank transfer / ATM
  •         Cash Deposit Machine (CDM CIMB)
  •         Paypal (Paypal Express)

【Shipping Fees】

The standard fees is RM.15.00 per order.

【Shipping Method & Delivery Days】

It usually takes 3 to 7 business days for our package to be delivered.

Delivery does not include Saturday, Sunday & Public Holiday. Delivery will only be commenced the next day after successful payment from customers, during working days (Monday to Friday).


⚠️Please ensure that the information is filled in correctly to smoothen the delivery process.

⚠️ If the order is made during Saturday, Sunday or Public Holiday, we will process the order during the next working day and deliver it the day after.
Eg: If the order is made on Saturday or Sunday, we will process the order on Monday and deliver it on Tuesday.


👉When the order is being delivered, if you need to update or modify the information:

please Facebook message us so that we can assist you immediately.

Note: You will receive an email notification when your order is being delivered!

【Return & Refund】

For more information, please visit the Return & Refund Policy page.

For your kind information, please consult your veterinarian first with our ingredients before making the purchase.

If you have any questions, feel free to Facebook message us. We will answer your questions as soon as possible! :)


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